FAQ
Frequently Asked Questions
Find answers to common questions about our solar products and services.
What solar products do you offer?+
We offer a comprehensive range of solar products including solar panels, inverters, batteries, charge controllers, solar water heaters, outdoor lighting, water pumps, and complete solar system kits for residential and commercial use.
Do you provide installation services?+
Yes, we provide professional installation services for all our solar products. Our certified technicians handle complete installation including mounting, wiring, and commissioning. You can select 'Include Professional Installation' when ordering any product.
What areas do you serve?+
We serve customers across all 47 counties in Kenya with nationwide delivery and installation services.
What warranty do your products have?+
Our solar panels come with up to 25 years warranty, inverters with 5-10 years, and batteries with 2-5 years depending on the manufacturer. We also provide a 5-year workmanship warranty on all installations.
How do I place an order?+
You can browse our shop, select products, and click the 'Order' button to view the product details. From there, you can order via WhatsApp with the option to include professional installation.
Do you offer after-sales support?+
Yes, we provide comprehensive after-sales support including maintenance, troubleshooting, repair, and servicing for all solar solutions we install.
What payment methods do you accept?+
We accept various payment methods including M-Pesa, bank transfers, and cash. Payment details are provided during the ordering process.
Can I get a free site assessment?+
Yes, we offer free site assessments within 48 hours. Contact us to schedule a visit from our engineers who will assess your energy needs and recommend the best solar solution.
